Mega call center: Chandrababu’s step towards good governance


Andhra Pradesh Chief Minister Nara Chandrababu Naidu is all set to launch the State Government’s Mega Call Center on Friday. Even though government is implementing several welfare programmes, people are facing organizational problems. Also, people want to share their ideas and opinions with the government. Naidu took this step not only to address such issues but also to reduce the gap between the government and people. The call center will work with 28 departments and will function for 12hours each day. It will receive complaints and independent feedback from the public and operate as a solution platform. The feedback and complaints received will be occasionally reviewed by the CM himself. Taking suggestions and inputs from people will pave the way for good governance.

This sophisticated call center is setup in 10000 sq.ft at Guntupalli near Vijayawada. The office is suitable for accommodating 1200 employees and will operate under the state government. The Planning commission will oversee the complaints received at the call center and subsequently redirect it to respective departments. The activities will be analyzed and the information received will be sent as a daily report to the relevant departments. The toll-free number is the best platform provided by the government at free of cost to its people. The technicalities are maintained by Karvy. The call center employees will also get in touch with the people based on the telephone numbers already available with the government to better understand their response.

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